employer logo

Craig Road Property Holdings Pte Ltd

location icon 126 NEIL ROAD SINGAPORE 088857
101 - 500
0 Other subsidiary companies

Company Overview

Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group.

 

Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.

company logo

Bartender

Craig Road Property Holdings Pte Ltd

126 NEIL ROAD SINGAPORE 088857
Login to view salary
The Bartender is the core of the Food and Beverage Department operation. He/she must be customer service-oriented and be able to perform quality work efficiently with minimal supervision. He/she is expected to work on a shift patterns, and may also need to work on weekends and public holidays. He/she is responsible for offering guests of the bar and lounge an enjoyable, expertly served beverage and/or dining experience conforming to Mondrian Singapore Duxton standards of excellence for quality, professionalism and friendliness.
permanent or full time
mid level
company logo

Floor Manager

Craig Road Property Holdings Pte Ltd

126 NEIL ROAD SINGAPORE 088857
Login to view salary
Under the general guidance of the Restaurant Manager, to manage and develop the restaurant food and beverage standards and to ensure maximization of departmental profits. To optimize guest satisfaction through consistent high operating standards, and to carry out Management shifts and take responsibility for entire operation.
permanent or full time
junior level
company logo

Front Desk Supervisor

Craig Road Property Holdings Pte Ltd

Login to view salary
Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using advanced Property Management Systems aligned with Mondrian Singapore Duxton Policies and Procedures. This role blends Guest Service Excellence with a keen understanding of hospitality digital technology. How your day looks like?• Utilize advanced Property Management System functionalities to efficiently manage guest arrivals, departures, and in-house stays• Act as a point of contact for all guest enquiries and requests, leveraging technology to provide prompt and accurate responses• Record and manage incidents via the Property Management System, ensuring timely follow-up and resolution in collaboration with the Front Office Manager and Hotel Manager• Monitor and report potential hazards using integrated systems, ensuring swift resolution to maintain guest safety and satisfaction• Maintain real-time knowledge of room availability through digital systems, optimizing room allocation and revenue opportunities• Demonstrate comprehensive knowledge of hotel amenities and services, including F&B outlets, SPA/Gym facilities, and special promotions, using the Property Management Systems to enhance guest experience and drive sales leads• Proactively identify upselling opportunities• Utilize guest feedback and survey data to enhance service delivery and operational efficiency, reporting insights to the Front Office Manager How do I deliver this?• Tell it like it is - Authentic, honest, you mean it, sincere, true.• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.• I've got your back - Accountable, responsible, makes up for own promises, knows how to take ownership, follow - through, dependable.• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
company logo

Hostess

Craig Road Property Holdings Pte Ltd

126 NEIL ROAD SINGAPORE 088857
Login to view salary
Under the general guidance of the Restaurant Manager, or any other authorized by the management assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the Mondrian Singapore Duxton Vision.
permanent or full time
junior level
company logo

Housekeeping Coordinator

Craig Road Property Holdings Pte Ltd

Login to view salary
Under the guidance of the Director of Housekeeping or any other authorized by the management, the Housekeeping Co-ordinator will be responsible for overseeing all housekeeping operations and ensuring that our facilities are maintained to the highest standards of cleanliness and hygiene. Coordinate and schedule housekeeping staff to ensure adequate coverage for all shiftsTrain and mentor housekeeping staff on proper cleaning procedures and use of cleaning equipmentOrder and maintain inventory of cleaning supplies and equipmentMonitor and track housekeeping expenses to ensure budget complianceRespond to guest requests and complaints in a timely and professional mannerCollaborate with other departments to coordinate cleaning schedules and special cleaning projectsImplement and maintain health and safety protocols to ensure a safe working environment for housekeeping staffMaintain accurate records of housekeeping activities, including staff performance evaluations and maintenance requestsStay up-to-date on industry trends and best practices in housekeeping operationsUndertake and complete any special projects, tasks or other reasonable request by department head and/or Hotel Management.
company logo

Income Auditor

Craig Road Property Holdings Pte Ltd

Login to view salary
What do we expect from you?To audit all daily income that has been received by the hotel and to ensure that all relevant revenues such as Rooms, F&B and other revenues, are correctly and completely recognized and recorded in the General Ledger accounting system.To be responsible for all daily revenues and statistics of the hotel. How your day looks like?Prepare and distribute the Daily Revenue Reports to the Hotel & F&B management TeamTo review all paid-outs, revenue adjustments, rebates and allowances for reasonableness, properly approved with supporting, and to report any deviations from hotel policies and procedures.Review on a daily basis the Night Manager’s reportGuest in-house rate check report, variance must be explained by Front OfficeComplimentary and House use room to come with appropriate supporting documentGuests checked out with open paymaster accounts (Guest Ledger)Guests in house with credit limit exceeded (High Balance Report)Revenue adjustmentsCheck market segment report.Periodically conduct training for Front Office staff. F&B:To verify that all F&B discounted checks are fully justified, properly recorded into POS system and to prepare subsequent reports, as necessary, for hotel management.Audit F&B outlet checks void for explanation and approval by the Outlet Managers or Assistants.Review all house use and entertainment checks, ensure that they are properly signed.Investigate all discrepancies and make necessary adjustments (if any).Periodically conduct training for F&B Team. OTHERS:Ensure that the Guest Ledger, Advanced Deposit Ledger and City Ledger balance to the General Ledger on a daily basis.Ensure POS and Opera are balanced.Ensure audit compliance.Account for Other departmental revenue (eg. Telephone, Car Parking)To be ready and responsible when assigned to perform any other duties as designated by higher management. How do I deliver this?Tell it like it is- Authentic, honest, you mean it, sincere, true.Have fun and make friends- fun, energetic, whimsical, upbeat, “wink", casual.I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.Play to win- Original, cutting edge, new, "outside the box”; open to new possibilities, different.Right here, right now- Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
company logo

Reservations Agent

Craig Road Property Holdings Pte Ltd

Login to view salary
Under the general guidance of the Reservations Manager or any other authorized management personnel, the Reservations Agent plays a crucial role in maximizing revenue through advanced reservation handling techniques and technology utilization. How Your Day Looks Like• Utilize advanced reservation systems and data analytics to convert enquiries in alignment with the hotel's selling strategy.• Proactively identify opportunities for upselling and increasing length of stay to optimize revenue.• Promptly respond to all reservation enquiries via telephone, email, or digital platforms, ensuring adherence to departmental standards.• Demonstrate comprehensive knowledge of Opera and TARS system, ensuring accurate and detailed input of reservations. Update special requests and billing details promptly.• Adhere to minimum rate and minimum stay strategies while striving to achieve maximum revenue advantage for the hotel.• Maintain a polite and friendly demeanour in all guest interactions.• Utilize digital communication channels effectively to enhance guest experience and satisfaction.• To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Director of Revenue ManagementHow do I deliver this?• Tell it like it is - Authentic, honest, you mean it, sincere, true.• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.• I've got your back - Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
company logo

Senior Executive, People & Culture

Craig Road Property Holdings Pte Ltd

Login to view salary
The Senior Executive, People & Culture is responsible for managing day-to-day HR operations, ensuring compliance with company policies and labour laws, and supporting various HR functions including recruitment, employee relations, and performance management. This role acts as a bridge between employees and management, facilitating a positive work environment and promoting organizational effectiveness. How your day looks: Compensation and BenefitsOversee the development and administration of compensation and benefits programs.Ensure competitive and fair pay practices.Manage the administration of employee benefits programs, including health insurance, retirement plans, wellness programs, and other employee benefits.Ensure accurate and timely processing of benefits enrollments, changes, claims and terminations.Liaise with benefits vendors and brokers to resolve issues and ensure optimal service delivery.Conduct benefits orientation and education sessions for employees.Maintain accurate records and documentation for all compensation and benefits activities.Serve as a point of contact for employee inquiries regarding compensation and benefits.Provide guidance and support to Senior Manager, People & Culture on compensation and benefits matters.Generate reports and conduct data analysis to support decision-making and strategic planning. Performance ManagementDesign and implement performance appraisal systems and mid-year reviews.Facilitate continuous feedback and development discussions.Develop succession planning processes to ensure leadership continuity. HR Analytics and ReportingUse HR metrics and analytics to inform decision-making.Prepare regular reports on HR metrics and trends for the executive team.Continuously improve HR processes through data-driven insights. Employee Relations and ComplianceManage employee relations issues and provide conflict resolution.Ensure compliance with labor laws and regulations.Develop and maintain HR policies and procedures. Culture and Employee EngagementFoster a positive, inclusive, and high-performance work culture.Develop and implement employee engagement programs to boost morale and productivity.Conduct regular surveys and feedback sessions to assess and enhance employee satisfaction. Talent Acquisition and RetentionAssist in the recruitment and selection process to attract top talent.Develop retention strategies to reduce turnover and retain key employees.Implement effective onboarding programs to ensure new hires are integrated successfully. Qualifications: EducationBachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or HR certification (e.g., SHRM-SCP, IHRP) preferred with minimum of 5 years of HR experience. SkillsStrong strategic thinking and problem-solving skills.Excellent leadership and team management abilities.Exceptional interpersonal and communication skills.In-depth knowledge of HR best practices and employment laws.Proven ability to drive cultural change and foster a positive work environment.Experience with HR software (Timesoft Cloud) and data analytics tools.Excellent in Microsoft Excel.
company logo

Server

Craig Road Property Holdings Pte Ltd

126 NEIL ROAD SINGAPORE 088857
Login to view salary
Under the general guidance of the Director of Food & Beverage or any other authorized by the management, assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the Mondrian Singapore Duxton.
permanent or full time
junior level
company logo

Supervisor

Craig Road Property Holdings Pte Ltd

126 NEIL ROAD SINGAPORE 088857
Login to view salary
What do we expect from you? Under the general guidance of the Director Of Restaurants & Bars or any other authorized by the management, As a Restaurant Supervisor, you are responsible for supervising all aspects of the restaurant for its smooth operation on a daily basis. You are also responsible for delegating tasks to all the restaurant personnel and ensuring that the responsibilities are completed in a timely manner. How your day looks like? • Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business. • Overseeing the staff for the smooth running of the restaurant. • Training new employees as per their abilities and skills. • Maintaining a strong relationship with suppliers and vendors. • Inspecting the food and beverage stock level and restock them in a timely manner. • Conducting inspections of the restaurant kitchen and ensuring proper hygiene is maintained. • Checking with the guest and making sure that they are getting served with the best quality food. • Resolving customer complaints in a professional manner. • Ensuring customer satisfaction with all the services provided to them. • Preparing daily reports and presenting them to the higher management. • Managing the outstanding bills and cash inflows of the restaurant. How do I deliver this? • Tell it like it is- Authentic, honest, you mean it, sincere, true. • Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual. • I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable. • Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different. • Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
permanent or full time
junior level