Dorsett Changi City Singapore
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Dorsett Changi City Singapore

location icon 3 Changi Business Park Central 1, Singapore 486037
51 - 100
0 Other subsidiary companies

Company Overview

The latest addition to the Dorsett family: Dorsett Changi City Singapore, is the second hotel in Singapore. Nestled in the vibrant heart of Changi City and boasting 313 spacious rooms, each equipped with an integrated living area and kitchenette, this hotel ensures a comfortable and convenient stay. Managed by Asia's fastest growing hotel group, Dorsett Hospitality International, the group is driven to establish itself as a global leader in hospitality. They are committed to delivering an extensive range of property investment, development and management solutions to their partners. The group is dedicated to creating positive impacts that enhance the travel experience and contribute to the well-being and growth of the communities where they have a presence. Since the group’s establishment in Hong Kong in January 2007, it has grown to 53 properties across Mainland China, Hong Kong, the United Kingdom, Australia, Singapore, Malaysia, Japan and Continental Europe; with more properties in the development pipeline.

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Telephone Operator

Dorsett Changi City Singapore

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Oversee all incoming calls from guests and ensure prompt, courteous and accurate responses to their inquiries, requests and concerns.Update and conduct daily handover log and briefing to provide and elaborate latest and updated information to the teamLiaise with various hotel areas departments, including Front Desk, Guest Relations, Concierge, & Bell, Reservation, Housekeeping, Food & Beverage, Sales & Catering and others to maintain and to ensure seamless communication and coordination of guests requests and concernAssisting Guest Services Manager in managing the hotel call Centre daily operations and exceptional customers' service.To assist with any other duties that may be assigned from time to time by the management.
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Technician

Dorsett Changi City Singapore

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Reporting to Assistant Chief Engineer, the candidate shall be responsible to:- Repair and maintaining all Mechanical & Electrical systems and equipment in the hotel. Installation and repairing of electrical wiring, fixtures, controls panels , electrical appliances and equipment. Responsible for carrying out requests for any repairs in guestrooms, public areas and back of house facilities. Carry out regular inspections of plant rooms and equipment as per the daily checklist. Ensure that all requests for repair and servicing are carried out within an acceptable time frame. Ensure all work is compliance with legislated workplace health and safety requirements. Perform all other assigned tasks as set by your supervisors / managers. REQUIREMENTS: Preferably minimum 1 year relevant work experience in a similar job role Attentive to details and quality Skilled craftsmanship will be an added advantage Possess good interpersonal and communication skills Able to work on rotating shifts, public holidays and weekends
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Senior Technician

Dorsett Changi City Singapore

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In the absence of Assistant Engineer, he/she is responsible for the assignment of job/task to Duty technician and ensures that such completed to the standard so established by the hotel.Collects approved work order sheet from Assistant Engineer and ensures that the work/task as described in the work order is carried out expeditiously and adequatelyOn completion of the work/task, he/she completes the work order form by providing information regarding date/time, material used etc, as provided in the form.Ensures that all plants/equipment and utilities logging accurately.Received instructions from the Assistant Engineer on job priorities and attends to guest on engineering complaints as so directed by the Duty Engineer.Conducts and performs Planned Preventive Maintenance in accordance to pre-established PPM schedule.
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Senior Room Attendant

Dorsett Changi City Singapore

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Report any discrepancies in room status to Housekeeping Supervisor. Ensure cleanliness of all air-vents in bedrooms, wardrobes and bathrooms, ensure that all priority rooms are to be cleaned first.
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Security Supervisor

Dorsett Changi City Singapore

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To ensure the safety and security of employees, guests and items in the Hotel. Maintain the highest standards of security for all concerned while adhering to standards required by the Hotel.
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Security Officer

Dorsett Changi City Singapore

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To ensure the safety and security of employees, guests and items in the HotelMaintain the highest standards of security for all concerned while adhering to standards required by the Hotel.
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Reservation Executive

Dorsett Changi City Singapore

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Responsible for reservations through all channels (phone, email, fax, other correspondence) ensuring they are processed in an accurate, effective and timely mannerEnsure all reservations are recorded following established procedures with full and clear information and that they are entered promptly and accurately into the systemMaximize revenue by converting enquiries, recognizing business prospects and opportunities to upsell venue servicesTo liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships. Ensure all documentation is in accordance to SOPs (accurate and complete, including catering requirements, guest preferences, booking supplements and payment details)Coordinate with the Sales and Front Office Team on room bookingsTo cover the tasks of the Reservation Manager when they are away from the officePerform other duties and tasks assigned by the Reservation Manager from time to time.
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Public Area Attendant

Dorsett Changi City Singapore

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Carry out cleaning of windows, walls, glass panels and all furniture and fittings in the public areas and offices. Maintain the cleanliness of the washrooms in the public and service areas and replenish any items in the washrooms. Clean and maintain all assigned areas in accordance to the standard operating procedures of the Hotel by ensuring that all service areas and equipment used are cleaned and maintained at all times.
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Linen Attendant

Dorsett Changi City Singapore

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Supplies associates with uniform exchange daily.Mending of associate uniforms.Packing of room linen Separating soiled uniforms and updating uniform summary report for laundry.Hanging of staff uniforms on the racks. Tagging of all new uniforms received for new recruits. Updating of all condemn linen and uniforms on loan. Mending bed skirtings. Responsible on sending and receive of all linen and uniform. Maintaining the cleanliness of the linen store and uniform room.Updating linen of room summary report for laundryResponsible for any inventory done in the linen room.Assisting laundry operation during high occupancy.
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Housekeeping Supervisor

Dorsett Changi City Singapore

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Allocate rooms to Room Attendants, update system for status of rooms, check cleaning standards in all guest floors and rooms and ensure that they are up to the desired standard of the Hotel. Control and maintain housekeeping supplies at par levels and handle the inventory of all items in the Housekeeping department. Organize linen stock inventory and inform of any discrepancy of linen.Review incoming calls to the Housekeeping department and manage distribution of tasks to relevant associates or departments.Handle and inspect all VIP rooms.
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Housekeeping Coordinator

Dorsett Changi City Singapore

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Update the roster for Housekeeping on a weekly and monthly basis respectively and in accordance to the requirements of the time management system.Review and assist to check the clock-in and clock-out timings for Front Office and Housekeeping associates on a weekly basis before obtaining the relevant signatories of the Heads of Departments.Review the overtime records incurred by the two departments and assist to raise the overtime requisition forms on a weekly basis, ensuring timely submission of all forms to Human Resource Department.Assist in reviewing and maintaining the inventory for the following areas:Assist Housekeeping in submitting and reconciling the month-end inventory count for all items to Finance.Liaise with Purchasing and assist to raise the Purchase Requisition for all items required in Housekeeping.Act as a coordinator between Front Office and Housekeeping.Verify laundry and linen count for month-end laundry reports to Finance.Update room status to supervisor and RA to ensure that rooms are turnover in a timely manner.Assist with Laundry count in the absence of our Linen colleague.Maintain and set up the Business Centre and Pavilion in preparation for guests’ use, ensuring that all items are in place.Assist Housekeeping to check and strip rooms during high occupancy and on an ad-hoc basis.Update Lost-and-Found into tracking list and shared with Front Office.Provide any other administrative support to the Executive Housekeeper.Perform other duties and tasks assigned by the Assistant Executive Housekeeper / Managers from time to time.
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Dorsett Representative

Dorsett Changi City Singapore

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Report telephone faults promptly.Have thorough and detailed knowledge of hotel’s facilities and hours of operation to ensure correct response to guests’ questions. Have thorough knowledge of emergency procedures, ie, fire, evacuation, bomb threat etc.Identify VIP, regular guests and long stay guests and build rapport to offer personalised services. Ensure guest needs and reasonable requests are met. Seek opportunities to continually improve guest services. Report to Duty Manager if encounter guest’s complaints or receive negative feedback. Adhere to hotel’s security and emergency policies and procedures. Perform any other task and duties that may be assigned by Front Office Manager from time to time.
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Concierge

Dorsett Changi City Singapore

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Manage Concierge Services as well as all Airport/ transfer services.Manage the day-to-day operations at Front Office, assisting at Front Desk to handle guests’ enquiries and requests.Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the hotel, e,g: Events or Conferences in Singapore.Ensure that all mail and messages are distributed without delay after receiving them.Ensure luggage is correctly stored, labelled, and recorded in luggage control book.Ensure that all items held for arrival/ collection are recorded and items are safely kept at the respective areas.Ensure prompt follow up and charges to be posted for all transfer services. Ensure that emails coming through the general concierge email account are checked and responded to in a timely and professional manner.Oversee all activity in the main lobby and assist whenever possible.Assist in keeping the Lobby and work areas clean and tidy.Brief associates on all group arrivals and departures, itineraries, name of groups, number of rooms and name of tour guide and current house availability.Manage the delivery of high quality service to guests.Ensure that guest needs and reasonable requests are met.Seek opportunities to continually improve guest service.Take appropriate action to resolve guest complaints/ negative feedback.Adhere to the hotel’s security and emergency policies and procedures.Demonstrate professional attitude and behaviour at all times.Ensure that all reports and other deadlines are met on a timely basis.
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Bellman cum Doorman

Dorsett Changi City Singapore

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Greet all arriving and departing guests with a smile and eye-contact.Deliver and collect baggage for arriving and departing guests and groups.Give guest an introduction to the facilities in the guest rooms, i.e. air-conditioning control, light switches, Safe box, TV, telephone, wardrobe, etc. when bringing guests to the room.Deliver messages and handle requests and queries from guests.Deliver mail, faxes, messages, packages, flowers etc promptly to guest rooms.Record all delivery to guest rooms.Deliver any in-house items or documents to the various departments in the hotel.Run errands for guests when requested.Pay careful attention and provide prompt assistance to guests with disabilityAccept baggage that guests may wish to keep in storage, issue claim ticket and write it in the Record Book accordingly.Have thorough knowledge of all hotel facilities and services, in order to be able to respond to guests’ queries accurately and professionally.Answer the telephone in a prompt and courteous manner.Maintain and upkeep all operating equipment, ensuring that they are in good working order.Cultivate good working relationships within Front Office and other departments.Deliver high quality service to guests.Ensure guest needs and reasonable requests are met.Assist in keeping the lobby area clean at all times.Carry out other tasks and assignments as directed by superior from time to time.
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Dorsett Singapore

333 NEW BRIDGE ROAD DORSETT SINGAPORE SINGAPORE 088765
Hotel & Accommodation Services
51 - 100

Dorsett Singapore is managed and owned by Dorsett Hospitality International, a fast-growing hotel group with an international footprint in 27 major cities worldwide and a total of 56 properties, including two London hotels. Since the group’s establishment in January 2007, the brand has introduced hotels across China, Malaysia, Singapore, Japan, Australia, the UK and Continental Europe; more properties are planned in the development pipeline. Explore the many opportunities presented by Dorsett and you will find a comfortable space that fits your career needs.