ROLES & RESPONSIBILITIESReporting to the Head Of Department, this role plays a supporting role to our Retail Operations teams to provide operational related administrative support on a day-to-day basis to ensure smooth operations. Provide administrative support to Operations Management and Sales teams to ensure smooth day-to-day retail operationsBe aware of store sales and KPI targets, as well as performance targets to accurately record, verify and compilation of sales related commission / incentives / push monies etc.Provide administrative support in new stores opening and closing, new products launches and events.Ensure implementation of standards for BOH, ensuring, organization, general health and safety best practices are adhere to for all stores.To act as a liaison to process and update Brand Ambassadors details not limited to rostering consolidation & sales data sharing to Agencies. Maintaining of positive relationship with external vendors & agencies.Application of Airport passes for Vendors & external parties.Manage and upkeep inventory supplies to support Operations such as sourcing and ordering of stationery, packing materials, equipment, and all other ad hoc operations necessities.Identify improvement opportunities and communicate suggestions to management to drive operational & cost efficiency.Responsible for managing relationships with external vendors and suppliers, ensuring that they meet contractual obligations and quality standards.To work with other internal stakeholders and legal department to ensure contractual obligations are met to the best interest of the Organization.Responsible to take charge of all operational permit clearance and renewal for smooth operations.Ensure all administrative matters not limited to new vendors' accounts creations, EP approval submission and payment skips submission for invoice payments before monthly closing deadlines.Scheduling of operations meetings, sending invites & facilitating of booking of venues.Assist with compilations of reports for internal meetings.Any other ad-hoc assignments assigned by Managers to meet the organization & business needs.The above job function are subjected to changes if deemed necessary based on the organization & business needs.

Job Responsibilities: • Responsible for day-to-day retail operations & sales achievement of given target • Communicate to customers about on-going promotions & offers • Promote first class service excellence & customer experience at all times • Adhere to duty roster & assignments given by the Supervisors/Managers • Be the company’s front line ambassador to uphold company’s branding and image Job Requirements: • Minimum 1 year of customer service experience in retail industry • Good communication skills and team player • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment • Able to commit to rotating shift hours, including public holidays and weekends