Overview The job-holder assists Registered Nurses/Enrolled Nurses to provide Basic care for patients in inpatient areas. Job Responsibilities • Assists the Registered/Enrolled Nurses in providing basic care planned for patients: o Changes bed linen and make up beds. o Dresses and assists with personal hygiene of patients. o Gives and removes bedpans and urinals for patients. o Attends to skin care of helpless or immobile patients with stable conditions. o Assists with lifting, moving and transporting patients. o Serve meals and remove meal trays. o Assist patients with good swallowing reflexes and able to drink and eat normally. • Assists Registered/Enrolled Nurses in observing general condition of patients and reports observations to the nurse-in-charge. • Assists the Registered/Enrolled Nurses in treatment under supervision. At all times escalate if unsure. • Assists with general duties: o Answers call bells and gives assistance within constraint of his/her responsibilities. o Performs other duties assigned by Nurse Manager • Performs other duties assigned by Nurse Managers / Senior Nurse Manager. Requirements • Good interpersonal and communication skills • Able to read, write and converse in simple English

Overview The Care Manager supports and works within Alexandra Hospital, and collaborates with community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community. Responsibilities • Attends to queries receive via an integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Alexandra Hospital for information relating to the health and well-being of patients and clients within Queenstown community. • Recruit high risk patients through Multiple Disciplinary Meetings, referrals, screenings • Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme. • Synthesize assessment information to prioritize care needs and develop care plan goals together with patient, family/caregiver and the community care team. • Implement appropriate care coordination and transitional case management; and evaluate the outcomes accordingly. • Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate the necessary referrals accordingly and in a timely manner. • Provide a valuable link by ongoing collaboration among the patients, families/caregivers and the multidisciplinary teams on a timely basis. • Conducts follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers. • Promote and guide positive changes in patient’s lifestyle in the community. • Monitor patient’s general medical condition during home visit and report to patient’s Principal Doctor or primary care provider and/or community partner where necessary. • Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans. • Document assessments, plans, and outcomes promptly and accurately in the relevant system. • Maintain high level contact with step-down facilities. • Advocate for patients and their families/caregivers; and form strong relationships with community partners in order to work in the patient’s best interests. • Station in community healthcare posts when needed, where patient/ residents can be cared for conveniently within their community. • Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes. • Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community. • Any other duties as assigned by Reporting Officer. Job Requirements • Degree or equivalent professional qualifications in Nursing, Social Work, Counselling and Psychology with at least 3 years’ experience are preferred. • Those with Diploma for the above professional tracks and has at least 5 years of experience in related field in acute and/or community setting in Singapore will be considered. • Knowledge in geriatric care, chronic diseases management, and experience in home healthcare and home personal care and other community services will be an advantage. • Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels. • Organised, analytical, able to fit different pieces of the puzzle together. • Pleasant disposition, approachable, with strong interpersonal and relational skills. • Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers. • Independent worker, with strong initiative. • Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. • Equipped with basic computer skills in MS Words, Excel and PowerPoint. • Experience and ability to work shifts may be an advantage for specific roles within the team.

Overview The job holder is responsible to provide sterile and reusable surgical instrument and equipment by demonstrating competence in all aspects of sterile processing: Supervise receiving, sorting, decontamination, inspection, packaging, sterilization, storage and distribution of the sterile items to operation theatres, SOC, in-patient wards and procedural rooms. Ensure smooth functioning of the Theatre Sterile Supplies Unit. Job Responsibilities Primary Responsibilities (80%): • Ensure daily smooth functioning of the TSSU in receive, sort, decontaminate, inspect, pack, sterilize, storage and distribute surgical items • Ensure staff practice the standards of Loads and operates washer-disinfectors, dryers, ultrasonic washer and sterilizers • Perform and evaluate sterilizer test indicators • Perform inventory of all sterile linen and surgical consumables supplies • Issue sterile supplies To all supporting areas on a timely manner • Keep tract of preventive maintenance (PM) of washer disinfectors, dryers, ultrasonic washer, and sterilizers and ensure all PM are up To date • Perform cleaning of TSSU storage area • Demonstrate proper use and care of equipment • Report defective equipment and take appropriate action To repair or replace • Identify and notifies In-Charge of instruments that need To be repaired/ replaced • Liaise with OT nurses on the consignment sets required for procedures • Facilitate team dynamics and the smooth running of activities within the TSSU • Communicate and handover essential information and critical events To colleagues in-charge and supervisor Secondary Responsibilities (20%): • Supervise and guide junior staff in their work • Participate in clinical and service quality activities • Demonstrate awareness of current health care practices • Assist in keeping instrument tracking data and system up To date • Assume additional responsibilities as assigned by Senior Instrument Technician, Instrument Specialist and Assistant/Deputy Director (Nursing) Requirements • ITE in Engineering, relevant technical credentials or WSG Higher Certificate in Healthcare Support (Sterilisation Services) • One year of working experience as Instrument Technical Assistant or relevant experience in CSSD/ TSSU will be preferred • Possess good inter-personal and supervisory skills • Good command of written English and Knowledge of Microsoft Office

Overview The job-holder is responsible for the quality of patient care delivered and the standard of nursing practice in an assigned ward/unit. S/he provides highly skilled and specialized nursing care to specific patient population and their caregivers. Job Responsibilities Primary Responsibilities: · Assesses, plans, implements and evaluates care of patients with complex healthcare needs according to updated standards of nursing practice · Ensures patient care delivery (inclusive of education and counselling) is carried out according to established standards of care practice using patient care plan / clinical pathways · Co-ordinates patients’ access and treatment sequence where required for the specialty · Conducts teaching and counselling for patients and their families / carers · Initiates and ensures implementation of discharge planning for patients · Leads and participates actively in the review of patients with the multidisciplinary team · Follows up on patients at NUH specialist outpatient clinics where appropriate · Conducts specialty nurse-led clinic for patients and their families where needed · Provides clinical supervision to nurses and nurse trainees to ensure quality patient care delivery · Updates and maintains patient consultation / training statistics / other types of register / registry where appropriate · Applies understanding of prevention of medico-legal issues in relation to patient care Secondary Responsibilities: · Acts as a resource person for clinical nursing matters · Plans, implements and evaluates in-service staff education and specialty training courses based on unit and individual training needs · Inducts newly graduated advanced diploma nurses in specialty care of a specific group of patients · Guides and develops specialty competencies of registered nurses · Reviews and develops clinical pathways and / or other plans of care in consultation with specialty nurses, nurse managers, doctors and paramedical staff · Reviews and develops practice policies and guidelines and nursing standards in consultation with specialty nurses, nurse managers and doctors · Assists with nursing audits on nursing care standards · Applies best evidence to practice · Participates in research activities · Undertakes quality improvement / research projects · Participates in training / quality improvement / research committees · Contributes to performance appraisals of enrolled nurses, senior enrolled nurses, staff nurses, senior staff nurses and advanced diploma nursing students · Takes on additional responsibilities or tasks as assigned by Senior Nurse Manager/Clinician, Deputy/Assistant Director (Nursing) and Chief Nurse Requirements · Registered Nurse with at least 9 years of post-registration clinical experience, of which 2 years must be as Assistant Nurse Clinician · Diploma in Nursing with relevant post-basic advanced certification and Degree in Nursing from recognized training institution as approved by Singapore Nursing Board. · Technically skilled and competent · Good interpersonal and communication skills · Computer literacy skill – MS Word and PowerPoint

Overview The job-holder is responsible to provide personalised, specialised and cost-effective care to patients, in accordance to established hospital policies and procedures, standards of nursing care and practices. He/ She is responsible for the effective and efficient running of the ward/department assigned. Job Responsibilities Primary Responsibilities: • Assesses, plans, implements and evaluates care of patients with complex healthcare needs according to updated standards of nursing practice • Ensures patient care delivery (inclusive of education and counselling) is carried out according to established standards of care practice using patient care plan / clinical pathways • Co-ordinates patients’ access and treatment sequence where required for the specialty • Conducts teaching and counselling for patients and their families / carers • Initiates and ensures implementation of discharge planning for patients • Leads and participates actively in the review of patients with the multidisciplinary team • Follows up on patients at NUH specialist outpatient clinics where appropriate • Conducts specialty nurse-led clinic for patients and their families where needed • Provides clinical supervision to nurses and nurse trainees to ensure quality patient care delivery • Updates and maintains patient consultation / training statistics / other types of register / registry where appropriate • Applies understanding of prevention of medico-legal issues in relation to patient care Secondary Responsibilities: • Acts as a resource person for clinical nursing matters • Plans, implements and evaluates in-service staff education and specialty training courses based on unit and individual training needs • Inducts newly graduated advanced diploma nurses in specialty care of a specific group of patients • Guides and develops specialty competencies of registered nurses • Reviews and develops clinical pathways and / or other plans of care in consultation with specialty nurses, nurse managers, doctors and paramedical staff • Reviews and develops practice policies and guidelines and nursing standards in consultation with specialty nurses, nurse managers and doctors • Assists with nursing audits on nursing care standards • Applies best evidence to practice • Participates in research activities • Undertakes quality improvement / research projects • Participates in training / quality improvement / research committees • Contributes to performance appraisals of enrolled nurses, senior enrolled nurses, staff nurses, senior staff nurses and advanced diploma nursing students • Takes on additional responsibilities or tasks as assigned by Senior Nurse Manager/Clinician, Deputy/Assistant Director (Nursing) and Chief Nurse Requirements • Registered Nurse with at least 9 years of post-registration clinical experience, of which 2 years must be as Assistant Nurse Clinician • Diploma in Nursing with relevant post-basic advanced certification and Degree in Nursing from recognized training institution as approved by Singapore Nursing Board. • Technically skilled and competent • Good interpersonal and communication skills • Computer literacy skill – MS Word and PowerPoint

Overview The Bed Management Unit (BMU) plays an important and significant role in overseeing all daily admissions, transfers and bed management, maximizing bed capacity in Alexandra Hospital. This position will coordinate and provide efficient and clinically appropriate ward placement of all patients according to patient’s needs, choice of class based on urgency and type of admission. The Ambulance Management Unit (AMU) sits within BMU manages the hospital ambulance services and coordinates the transfer of patient to/from medical facilities in emergency and non-emergency situations. This position involves coordination with various stakeholders like the clinical team, nursing team and ambulance vendors for ambulance arrangement to fetch/send patient from/to hospitals, residence and nursing home. This team also provides on-time and accurate Emergency Code Activation to alert the emergency response team to any medical emergency within AH. Effective and clear communications are required between all parties involved in the process of bed planning and ambulance transfer coordination. Job Responsibilities Bed Management Operations • Performs daily bed management by coordinating with various stakeholders and team members on all types of admissions and transfers to assign beds to patients in accordance to set of protocol, policy and procedures. • Ensure effective utilization of capacity, constantly matching demand and supply. • Able to identify potential bed tight situation and activate bed tight measures. • Provide statistics and reports of bed and resource utilization to management and bed availability to other institutions. • Perform continuous review of workflows, systems and procedures to identify areas for improvement. • Teamwork and networking with key stakeholders • Liaise and work effectively with wards, other institutions emergency department and BMU for all admissions and transfers within/across the hospital. • Clear understanding of all admitting workflows • Understand all point of access into the Hospital for patients and be able to deal with competing interests. Ambulance Service Management Operations • Arrange ambulance transfer for patients to/from hospitals/ residence/ nursing home and coordinate with requestors and ambulance vendors to ensure any special arrangements are communicated correctly. • Take ownership in complying with MOH Emergency Ambulance Services standard and guidelines, confidentiality and procurement policies. • Ensure all ambulance transfers are recorded to provide statistic and reports on ambulance utilization, transfer type, etc. for analysis. • Ability to manage ambulance vendors effectively and efficiently. • Perform continuous review of workflows and procedures to identify areas for improvement. • Assist with feedback and escalate in a timely manner. • Improve Service Standards and Performance measurement: o Accurate and timely activation of ambulance transfers for patients. o Activates the right ambulance service according to the needs of the patient. Emergency Activation • Activates Emergency Response Team to respond to life emergency within AH • Participate in daily Code Blue testing and monthly Code Blue drills. Administrative Duties • To assist bed request and ambulance transfer enquiries/request via phone, email or fax and follow up on closure. • Conduct testing of applications when necessary. • Comply with Personal Data Protection Act (PDPA) to ensure patient confidentiality are safe-guarded. • Participate in activities that contribute towards the improvement of patient care, including professional development sessions to build relevant areas of knowledge, skills and attitudes. • Involve and engaged in ad-hoc projects as assigned by Reporting Officer. Requirements • GCE O levels/A levels/Nitec/Higher Nitec/Diploma from any discipline • Strong analytical, communication and interpersonal skills with positive “can do” attitude. • Team player with natural ability to interact with healthcare team of all levels. • Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues. • Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. • Able to perform 3 rotating shifts (includes night shifts, weekends and public holidays).

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction. Duties & Responsibilities • Ensure clinic’s operational readiness • Register patients and book appointments accordingly • Perform cashiering duties, attend to and manage patients’ enquiries • Provide chaperone assistance to doctors/nurses and prepare consultation documents • Assist clinic/nurse manager in administrative duties • Perform any other ad-hoc duties and responsibilities that may be assigned from time to time Requirements • Candidate must possess at least “O” Levels/Diploma • Proficient in computer skills • Team player with good communication and interpersonal skills • Able to multitask and work in a fast-paced environment. • Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed • Able to perform 3 rotating shifts (morning, afternoon & night)

Overview Perform technical duties under the supervision of pharmacists to ensure safe, efficient and timely distribution of drugs in AH. Job Responsibilities 1) Daily Operations - Provide professional and courteous service to all patients/customers - Process medication orders/prescriptions for both inpatient and outpatient - Picking, packing and labeling of medications in accordance to SOPs - Perform billing functions 2) Inventory Management - Ensure stocks are stocked up properly and tidily according to First Expiry First Out (FEFO) - Inventory management of the omnicells in the wards (i.e top-up, expiry checks) - Carry out cycle counts and stock takes periodically according to SOPs Requirements - Minimum O Levels - Understand and use the in-house computer systems - Able to work independently with minimum supervision and have good initiative - Able to communicate effectively - Able to function effectively as a member of a team

Job Overview As a Psychologist, he/ she is required to provide an array psychological services (psychometric assessments and psychological therapies) to cases (inpatient and outpatient) within the Alexandra Hospital. The Psychologist works under the supervision of a Senior Psychologist. Job Responsibilities Clinical Services Delivery - To conduct appropriate psychometric assessments and result interpretation for referred patients. - To develop and implement appropriate psychotherapy for inpatients and outpatients. - To contribute, as part of a multidisciplinary team, in the overall care plan for the patient. Teaching - To participate in teaching and training programmes Research and Administrative - To contribute to team-level operational tasks, as well as participate in research projects as a member of the research team. Job Requirements - Accredited Masters/DPsy qualification in psychology (specialisation: Clinical, Neuropsy) - Registered psychologist with recognised local/overseas psychological society and/or licensing board - Min 2-3 years of relevant clinical experiences - Experiences working with rehab and acquired brain injury population (adults and geriatrics) preferred - Strong sense of teamwork, comfortable to work in a multidisciplinary setting - Good communication and interpersonal skills - Patient safety-oriented and complies with evidenced-based standards and ethical practice - Competency to deliver the following clinical work: - Inpatient and outpatient therapy work - Neuropsychological Assessments - Participate and contribute to AH Allied Health / AH Psychology projects and programmes

Job Purpose The Executive Assistant/ Senior Executive Assistant is to provide the main administrative support for the Allied Health Administration department. Primary Responsibilities • Manage the team’s roster • Handle all incoming calls and incoming mails for assigned admin team and allied health stakeholders. • Despatch out-going mails to other departments within the hospital, as well as to external parties. Distribute in-coming mails to the dept. • Co-ordinate meetings, book venues, collate agenda and arrange for catering requirements when necessary. • Perform typing, faxing, sorting, filing, scanning, photocopying and recording of documents and forms. • Answer phone calls, handle enquiries, record and convey messages. • Collate and update relevant data required by the department for purposes of cost management and improvement. • Handle purchase and work requisition processes, from calling suppliers for quotation to submitting invoices to Finance for payment. • Prepare and submit claims and records for department staff • Manage gift packs for storage and distribution. • Senior position to facilitate submission of annual budgeting exercise. Secondary Responsibilities and Duties • Collect and despatch documents from/to areas within hospital premises. • Requisite, control and maintain good utilisation of office supplies in the department. • Perform any other duties assigned by supervisor. Job Specification • Diploma holder of any field • Minimum 2 years of experience in clerical and administrative duties. Hospital administrative experience will be added advantage. • A good understanding of accounting and figures. • Good computer skills in Word, Excel and Power Point. • Good communication and interactive skills. • Able to work independently.

Overview As a senior radiographer, you are responsible for the routine management and administration of a section within the department. You will also be responsible for supervising, coaching and training radiographers and other staff members to render high quality imaging services. Job Responsibilities Primary Responsibilities - Perform clinical duties in general radiography and at least one advanced imaging modality (CT / MRI / Ultrasound /Mammography / Interventional Radiology) - Perform IV cannulation and administer contrast media for radiological examinations, where required - Oversee the smooth operations within his/her section of specialised area and ensure proper usage and care of equipment of the section at all times - Ensure quality assurance programmes are implemented and observed as well as initiate system improvement within the section - Adhere to safe work practices especially in radiation safety and infection control - Conduct training and coaching of radiographers - Render prompt and courteous service delivery to external and internal customers - Handle difficult situations like patients’ complaints and queries within the department / section promptly and effectively - Ensure efficient patient turnaround time per examination - Plan, organise and prioritise assigned tasks such that all are completed effectively and on time - Motivate and counsel team members on personal and work related issues. Build upon their strengths and help improve their weaknesses for desired results Secondary Responsibilities - Maintain and upkeep a section with efficient work performance - Collate and prepare statistical data of the section - Ensure physical environment and ambience of work place adheres to corporate standards - Perform any other duties as assigned by reporting officer Requirements - Allied Health Professions Council (AHPC) registration - Recognised Degree or Diploma in Diagnostic Radiography - 5 years specialised experience in Mammography / Ultrasound / CT / MRI / Interventional Radiology preferred - Strong leadership qualities - Compassionate and good patient care - Good interpersonal, verbal and written communication skills - Customer and service oriented - Computer skills in word processing, spreadsheet and presentation software

Overview You will be responsible to provide personalized, specialised and cost-effective care to the patients in accordance to established hospital policies and procedures, standards of nursing care and practices. Job Responsibilities Primary Responsibility • Assesses patients’ needs on admission and daily throughout their hospital stay • Plans and implements care according to the assessed needs • Evaluates and monitors patients’ progress according to planned care • Documents care given and monitors outcomes on the established charts and forms • Carries out treatments and investigations as prescribed by physicians • Communicates and discusses patients’ progress and response to treatment with physicians, nursing and allied health colleagues involved in the patient care • Ensures continuity of patient care and treatment plans through follow-ups • Delivers safe and competent nursing care • Participates actively in physicians’ rounds • Prepares and assists physicians with procedures done on patients • Collaborates and co-operates with physicians and other health-care providers in the smooth delivery of patient care and services • Demonstrates clinical skills, knowledge and critical thinking in the delivery of patient care • Provides patient/family information and education on disease prevention, health education and rehabilitation techniques • Demonstrates proper use and care of equipment • Demonstrates proper and economical usage of consumables and supplies • Maintains a clean and safe working environment Secondary Responsibility • Supervises and guides new/junior staff in their work as well as nursing students on posting • Participates in clinical and service quality activities • Assumes additional responsibilities as assigned by Unit Nurse Leader Requirements • Registered Nurse approved by Singapore Nursing Board • Diploma in Nursing or Degree in Nursing from recognized training institution as approved by the Singapore Nursing Board • Fluent in spoken and written English • Computer literate in Microsoft Word/Excel • Good interpersonal and communication skills • Compassionate, positive and caring nature

Overview The Therapy Assistant is to provide assistance to therapists in clinical, administrative and technical duties and to assist in the supervision of healthcare attendants. Job Responsibilities - Assist the therapist in setting up patients on therapeutic equipment. -Assist the therapist in setting up / supervising / assisting patients in the performance of therapeutic activities / exercises. - Assist the therapist in the fabrication of orthosis / devices/ garments necessary for rehabilitation. - Prepare / retrieve / file patient records. - Tidy therapy area and assist with cleaning duties. - Co-ordinate portering of patients to and from the department for therapy in the area of work, and porter patients if necessary. - Handle enquiries, answer phone calls, record and convey messages. - Assist in setting up inventory list of equipment / supplies / forms. - Perform inventory checks of equipment / supplies / forms. - Perform photocopying, binding, filing and distribution of documents and forms. - Perform basic data entry and data retrieval using relevant computer programmes. - Maintain therapeutic equipment and devices. - Assist in the supervision of Healthcare attendants’ cleaning duties. Requirements - Minimum GCE ‘N’ level/ HMI Cert in Therapy Support - Service oriented and customer focused - Good communication and interpersonal skills - Team worker - Basic computer skills in Word and Excel

We are seeking a detail-oriented and motivated Assistant Technician (Dental) to join our team. He/she will assist in the design and fabrication of digital dental prosthetics, under the guidance of senior technicians and dentists. The ideal candidate will have a basic understanding of digital dental processes and a willingness to learn and grow in this field. Responsibilities: Assist in the design and fabrication of digital dental prosthetics, using CAD/CAM software according to dentist prescriptions and patient recordsPrepare materials and equipment for digital prosthetic fabrication following established proceduresOperate dental lab equipment, such as articulators, grinders, and furnaces and other dental lab equipmentPour and trim dental stone or other materials to create dental impressions and models where necessaryPerform basic repairs and adjustments to dental prosthetics as directedMaintain cleanliness and organization in the digital dental laboratory following infection control protocols and safety standardsAssist in the maintenance and calibration of digital dental equipmentAssist in the inspection and quality control of finished dental prostheticsCommunicate effectively with team members and dentists to ensure accurate and timely completion of digital dental prostheticsCollaborate with senior technicians to learn and develop skills in digital dental laboratory techniques

To provide support and coordination of patient care for specific neurological conditions as required by department and support for Clinic operation needs. Job Responsibilities You will be responsible for the following: Assist in coordinating care for patients with Specific Neurological conditions:AppointmentsBooking of follow-up appointments for specific neurology patients.No show follow-up and coordination of new rescheduling of appointment for patient if required.Assist in rescheduling of specific appointment upon request and relevant pre-appointment investigations. InvestigationEnsure patient’s investigations (bloods/imaging) are ordered and done.Ensure patients are well informed of their investigation appointments.Liaison person between nurse and Doctor on patient's enquiry Operations & Case ManagementDiscuss with Neurologist to identify suitable patients for referral to our external partners for continuous patient care management. eg: AICAssist Doctor on completion of referral forms to external partners. Facilitate patient’s transfer to external care and provide relevant support to patient/family members. Admission Coordination of admission date with doctor and patient.Perform routine or force-booking of bed for admission cases.Conduct financial counselling for admission cases.Remind and ensure patient to turn up for admission.Documentation of encounter for admissionLiaison for patient between clinic and PSC on the needs for patient’s enquiry or changed of admission date when required. Data CollectionCollection and submission of data to monitor and evaluated service outcome. Clinical dutiesConduct memory test and other neurology assessment Clinic operationsAssist in running clinic sessions if required.Triage direct access referrals in Clinic EPIC’s escalated work queue Escalate to triage Doctors in the event of long wait time for urgent referrals. Care Management Monitoring of first visit wait time in a timely manner.Perform any other duties as assigned by the reporting officer.

The case management officer will always stay in close communication with internal and external stakeholders as well as patient across the care continuum to ensure care coordination, efficient care delivery, and removal of care barrier. S/he will coordinate and assist clinical and nursing team in the planning and logistic needs of the patients in the pretransplant setting and is also responsible for the direct patients’ care following stem cell transplantation or cellular therapy treatment. S/he will also provide administrative support to physicians within the Haematopoietic Stem Cell Transplantation (HSCT) and Cellular Therapy Program, assist the data manager with key clinical data at time points, and develop quality improvement activities such as care pathways for the transition care to other PHI partners. Job Responsibilities Primary Responsibilities and Duties Support multidisciplinary team members pertaining to patient care matters. Act as liaison officer, receive and coordinate new internal and external patient referrals.Conduct related and unrelated stem cell donor searches, facilitate donor identification process and communicate with team on the updates. Coordinate appointments for donors/patients throughout various phases across the continuum of stem cell transplantation care journey. Ensure all the appropriate investigations are ordered in the clinical system for all the different time points. Trace and follow up to ensure that all medical investigation results are generated timely.Prepare the necessary documents required for stem cell transplantation care. Assist patients and families to navigate across different services and locations. Provide patient and family education pertaining to stem cell transplantation care journey.Able to communicate effectively with internal and external stakeholders and provide smooth care transitions. Follow-up with patients through phone, where necessary. Perform internal documentation audit. Participation in Audit Preparation for the Haematopoietic Stem Cell Transplantation and Cellular Therapy Program. Be the secretariat for Haematopoietic Stem Cell Transplantation and Cellular Therapy Program. related meetings. Collect, update and maintain database. Participate in quality improvement activities. Identify areas for improvement to increase efficiency. Secondary Responsibilities and DutiesProvide cross coverage to Clinical Research Coordinator (Cellular Therapy). Any other duties assigned by Reporting Officer.

Overview A Junior Medical Technologist in Sleep Lab is responsible for delivery of patients service in the work area in a personalised, specialised and cost-effective way in accordance to established hospital policies, procedures and standard of practices. A Junior Medical Technologist in Sleep Lab also provides laboratory support for all clinical cases that require lung function tests and sleep monitoring studies Job Responsibilities You will be responsible for the following: To co-operate with doctors and other health-care providers in smooth delivery of services to patients.To demonstrate basic skills and knowledge in the delivery of services to patients.To schedule patients appointment/admission for Sleep Monitoring Studies.To actualize patient’s admission and perform a “discharge” in SAP before and after Sleep Monitoring Studies accordingly.To check and calibrate equipment/ emergency trolley and instruments to ensure that they are in good working condition.To perform Monitoring Studies as requested Respiratory Physician according to hospital standards of operation.To provide appropriate instructions to patient for follow-up review at Specialist Clinic.To provide patient / family members on information regarding Sleep Monitoring Studies.To edit the data generated from the studies into computer and do reporting of results for doctor to verify.To ensure reports are ready for despatch to clinics/wards within stipulated time frame.To be responsible for proper filing of patients’ reports for easy retrieval.To educate and demonstrate to patient / family members on the use of Continuous Positive Airway Pressure (CPAP).To assist patients in the loan of CPAP and follow-up with the arrangement of the purchase with supplier.To demonstrate proper and economical usage of consumables and supplies.To ensure that stock level on supplies and consumables are adequately maintained and replenished.To maintain and demonstrate proper use and care of equipment.To maintain a clean and safe work environment. To attend to patients’ feedback /enquiry, perform service recovery and provide information when appropriate.To attend to telephone enquiries / calls and trace results when requested.To participate in service quality activities / program.To assume additional responsibilities as assigned by Supervisor(s).

Responsibilities and Duties You will be responsible for the following:Reception of laboratory specimens and understand the specimen requirement and the specimen rejection policies.Operate the Laboratory Information System to perform functions such as order entry, result entry, result collation & certification and result query.Perform moderate to high complexity flow cytometry tests, e.g., absolute cell enumeration and immunophenotyping tests. Perform all procedures in accordance with laboratory protocols.Ensure that critical values are reported to appropriate personnel.Handle enquires from lab users.Perform, record and interpret results of quality control procedures and take corrective action where indicated.Undertake simple preventative maintenance of laboratory instrumentation and perform simple troubleshooting in the event of malfunction.Proper inventories of consumables and reagentsConduct of in-service education and continuing education classesEnsure compliance with all requirements of the Laboratory Safety ManualAble to perform basic laboratory administrative work such as filling, processing of deliveries orders and invoicesParticipate and contribute to project teams, assist with the lab evaluation as required

A Medical Technologist carries out intraoperative neurophysiologic monitoring procedures; monitors neurological function of patients during spine instrumentation procedures and assists the neurophysiologist in specialized procedures in accordance with the established standards of care and practice. Duties and Responsibilities Primary Responsibilities and Duties (80%) To expertise in Intraoperative neurophysiologic monitoring (IONM).To establish knowledge and understanding in anatomy and nervous system in human.To fit intraoperative monitoring into the operating room.To perform IONM procedures setting according to every single operation.To set up IONM consumables for op-patients before sterile.To perform the baseline of EPs before major instrumentation surgery stage.To report baseline parameter of IONM to the surgeon and to analyze the neurological deficits of patient’s pre-op status.To assist surgeons in:ScoliosisCervical-spine OperationThoracic-spine OperationLumbar-spine OperationTB spine OperationTumor spine OperationTrauma spine OperationFracture spine OperationTethered Cord ReleaseTo monitor patient’s neurology function parameters during operation.To assist in interpretation of recorded evoked potentials during operation.To inform surgeons of changes of criteria of IONM during operation in time.To assist the surgeon access causes of the change of IONM if requested.To assist in reducing the substantive alteration of rule out of warning events in IONM.To demonstrate clinical skills and knowledge in the delivery of patient care.To display compassion, positive and caring attitude towards patients, internal and external clients.To demonstrate proper use and care of equipment.To demonstrate proper and economical usage of consumables and supplies.To maintain a clean and safe working environment.Secondary Responsibilities and Duties (20%) To report cases which meet warning criteria to Senior Medical Technologists and prepare formal case report in time.To conduct self-audit and update the required statistical report on IONM service.To update and order departmental stock items and inventory.To attend in-service lectures, courses and seminars.To assume additional responsibilities assigned by Senior Medical Technologist and Operation Theatre Managers.To adhere to hospital’s policies and procedures.To conduct research related to IONM.Job Specification/Requirements

An Optometrist is responsible to provide personalised, specialised and cost-effective care to the patients in accordance to established hospital policies and procedures, standards of Optometrist care and practices. Duties and ResponsibilitiesPrimary Responsibilities and Duties (80%)To conduct subjective and objective refractions.To conduct cyclorefractions.To prescribe glasses and contact lens.To dispense contact lens.To be able to use special equipments for diagnosis and testing of vision: Visual field, Orbscan, AS-OCT, PS-OCT, Wasca etc.To provide patient education of health, safety and infection control.Secondary Responsibilities and Duties (20%): Specialist serviceTo prescribe and manage low vision.To conduct paediatric vision assessment.To manage and run occuloplastic prosthetic clinic.To conduct basic Orthoptic assessment.To conduct pre and post Lasik assessment and assist during Lasik operations.

Do you have excellent (or emerging) clinical diagnostic and interpersonal skills?Are you motivated to achieve great outcomes for Podiatry patients in Singapore?If so then come and join our team.An excellent opportunity is available for an enthusiastic, flexible and motivated podiatrist to join our committed and progressive Podiatry team. We have a position available for an AH12 or AH13 Podiatrist.Excellent time management, communication and organisational skills are essential. New graduates will rotate through all sub-specialties of Podiatry providing input into various multidisciplinary teams and managing a variety of foot problems arising from Diabetes, Vascular, Rheumatological, Dermatological and Musculoskeletal conditions. Training will be given, and an assigned mentor will guide you through a six-month competency development programme.You will be able to demonstrate empathy, resilience, a methodical approach and an aptitude for problem solving using your own initiative.You will (assist in) the triage of urgent and high-risk referrals from hospital based Medical and Surgical teams as well as referrals from community based medical practitioners. You will also be involved in nail surgery, prevention clinics as well as mentoring students. There will be opportunity for specialist training in shockwave therapy, negative pressure wound therapy, compression bandaging, maggot debridement therapy and ultrasonic debridement therapy.Part of the role will be providing input into the education of other health care professionals on the high-risk foot and other foot conditions.You will be expected to take an active part in Professional Development and Clinical Supervision, developing yourself, along with others in the team, including students. The role is based within National University Hospital which is in the Western Cluster of Singapore.The ChallengesTo assess and diagnose patients with a diverse range of medical and podiatric conditions, using appropriate diagnostic techniques, skills and tools.Report to and liaise with referring doctor and other members of the multidisciplinary team.Document patient podiatry notes clearly, accurately and in a timely manner.Charge patients accurately.Perform assessment and registration of new patients.Comply with clinical standard operating procedures.Comply with department policies in clinical governance, health and safety and infection control.Supervise Therapy Assistants and students in Podiatry.Practice within area of professional and clinical competence and seek support from supervisor / other healthcare professionals when appropriate.

Reporting to the Modality in-charge, the radiographer is responsible for the providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment. His/her role is also to ensure compliance to Ministry of Health regulations, international patient safety goals and to achieve high quality patient care service. This includes daily routine radiography operations and works that include general diagnostic x-ray imaging, portable (ward), theatre and emergency radiography to provide timely, quality, accurate and reliable diagnostic test results to the clinicians for patient management. Job Responsibilities* You will be responsible for the following:Assist senior, principal radiographers and/or supervisor in managing the daily operations and provide clinicians with timely and reliable diagnostic imaging results.Assist senior, principal radiographers and/or supervisor in administrative function such as maintaining inventory, quality control and equipment calibration records.Keep abreast with NUHS vision and mission goals, align all activities to achieve the objectives accordingly.Ensure proper documentations for traceability and in adherence to good documentation practices.Resolve or escalate customer’s complaints appropriately and perform service recovery while constantly seeking to improve service by obtaining feedbacks on the ground. Communicate and present findings and report workflow anomaly to supervisor in a timely fashion. Perform imaging procedures independently in an accurate, efficient, courteous and professional way. Prepare equipment and materials as required. Perform and record Internal and External Quality Controls and troubleshoot in accordance to work instructions / protocol. Ensure compliance to hand hygiene, workplace safety, International Patient Safety Goals (IPSG) and other applicable regulatory and accreditation requirements of the diagnostic imaging facility.Observe strict NUHS personal data protection act and observe internet/intranet cybersecurity guidelines.Assist supervisors in evaluation of new imaging protocols or services. Perform other functions as delegated by supervisor.

The ChallengesYou will be working in a fast pace environment with a team of helping professionals. You are required to assist the Medical Social Work team in casework, programs and administrative support. Direct work with patients including intake interviews, financial assessment and assistance, initial family assessment for care arrangement cases, home/ agency visits. Provide support to patients and their family members at the reception counter and through enquiry lines. Provide information and liaise with relevant MSWs to facilitate effective delivery of MSW services. Process Medifund applications and submissions at CMMAS, to ensure quality and compliance. Follow up on the utilization and disbursement of various applications of funds. Monthly and quarterly reporting. Keep track of departmental funds. Process Medifund submissions and to assure quality and compliance to criteria of Medifund applications of MSWs outside the department.

Responsibilities The incumbent shall be responsible to: • Attend to hygiene needs of patients who require assistance or are bedbound • Oral feed patients who require assistance with oral feeding • Assist with lifting, moving and transporting of patients • Ensure patients safety and facilitate social-emotional support through suitable activities • Maintain a clean, well-organised and pleasant environment for all patients • Comply with infection control practices when attending to patients • Performs other duties assigned by nurse manager Requirements • No prior patient care experience is required • Minimum qualifications: PSLE or WPLN • Good communication and interpersonal skills • On-the-job training will be provided

Job Description:The incumbent is responsible to:Ensures medication management in own area of work is efficient, zero-wastage and in accordance with best professional practicesReviews medication orders (medication chart or prescription) for appropriateness and intervenes with prescriber or follows up where necessaryEnsures medications received by patients are packed correctly and dispensed within target turnaround timeEnsures that all medication related costs and revenue in own course of work are accounted for and accurately recovered where applicableAssigns, oversees and reviews the work of subordinates in the same area of workEnsures that all prescription, sales, supply, storage and distribution of medications, as well as their documentation, comply with legal requirements and relevant regulations established by the relevant authoritiesAttends and provides lectures and other forms of continuing education to pharmacy staff and other hospital employeesProvides feedback to inform department’s continuing education agenda Job Requirements:Degree in Pharmacy accredited by the Singapore Pharmacy CouncilRegistered Pharmacist with Singapore Pharmacy Council or Eligible to apply for Pre-Reg Pharmacist with Singapore Pharmacy CouncilMinimum 4 years’ experience in hospital pharmacy-related work, or Minimum 3 years’ experience in hospital pharmacy-related work with a relevant postgraduate degree

Executive, Group Clinical Ops Group Care Plan Ops Overview: The Group Clinical Operations team (GCO) will support Dy CE (Ops) and GCMB, and work in partnership with Specialty Group Chiefs and Clinical Leads, in developing strategies and implementing plans to integrate care delivery across NUHS institutions, to realise the delivery of One Specialty, Multiple sites and a OneNUHS patient care philosophy. Job Responsibilities: You will support the GCO managers in the following areas: Collaborate with site Clinical Leads, Specialty Ops and rest of Group Care Plan Ops in the planning, execution and review of cluster work plans and projects Monitor the operational performance of the cluster service for each specialty, e.g. wait times for First Visit appointments to the Specialist Outpatient Clinics (SOC) and wait times for elective surgeries across NUHS institutions Perform data analysis on referrals, workload, utilization etc to draw insights on actions that will optimize the operational performance of the cluster service Align, harmonize and optimize practices across institutions Provide secretariat and other administrative support to Group Chiefs Job Requirements: Degree holder Fresh graduate, or 1- 3 years working experience Good with numbers and data interpretation Self-starter, independent, resourceful Clear communication skills, logical thought processes

Manager/Senior Manager, Facilities Development Corporate Infrastructure Office The Manager / Senior Manager, Facilities Development will lead a team of Project Managers in the planning and implementation of Facilities Development projects in Kent Ridge Campus and set up project management systems and tools Job Responsibilities: Develop project governance policies and processes to enable consistency in the delivery of infrastructure projects in the cluster. Develop technical standards for cluster infra projects and ensure standardization and alignment with overall hospital’s infrastructure and design in the projects. Engage users to carry out feasibility studies for hospital rejuvenation projects Lead the design development of projects Procurement of consultancy and construction packages for the implementation of the projects Review and approve project schedules, method statements, material submission and Permit to work during construction stage Oversee and manage consultants and contractors in the delivery of their services in accordance with their contract terms Adhoc duties and projects in support of CIFO’s mission Lead and execute Special Projects or tasks as directed by RO Job Requirements: Degree in Architecture, Building, Engineering, Project Management or equivalent At least 6 -12 years of relevant experience with proven track record in public sector or healthcare infrastructure projects At least 3 - 5 years of leadership experience High level of technical competency Excellent written and verbal communication skills Ability to manage ambiguities in the course of work Team player and able to collaborate with stakeholders of various functions Ability to multi-task

Manager, Group Biomedical Engineering (GBME) Overview and purpose of the position: Reporting to HOD, the incumbent will be responsible in managing the manpower and resource arrangement for Group Biomedical Engineering (BME) department. This ensures Group BME staff are well trained and resources are available to provide safe and reliable medical equipment to all patient care areas across NUHS campuses. Job Responsibilities: Identify, develop and implement training roadmap for staff Build new capabilities, knowledge and program for staff Budget planning, expenditure utilization & monitoring Plan, direct and oversee the manpower planning and job rotation across Group BME Job Requirements: At least a Diploma in Electronic or relevant Engineering course with at least 8 years of experience in service and maintenance of medical equipment. A Degree with at least 5 years of working experience. Prior experience working in healthcare institution is preferred. Good analytical and organization skills Strong communication (both written and oral), problem solving, presentation, negotiation and interpersonal skills to work with various stakeholders Advantageous to have experience in contract management and billing process and/or basic understanding in Cybersecurity and IT network knowledge. Able to work under pressure in a fast-paced environment to meet deadlines. Adaptable and able to respond to changing and ambiguous situations.

Senior / Service Team Leader, Group Contact Centre As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower Prepare statistics and reports Share and broadcast updates to the team Execute new workflows, improvement initiatives and changes Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews Conduct periodical training for CSAs if required Handle feedbacks from internal and external parties by conducting investigation and service recovery Job Requirements: Diploma in any discipline At least 2 - 3 years of experience in the healthcare industry, Contact Centre environment and/or service related industry 2 years of experience in leading a team of staff Exhibit Good interpersonal and communication skills Customer centric and service oriented Competent in using computer software and applications Able to multi-task and work under a stressful environment Strong communication skills in English and Mother Tongue Able to read and write fluently in English Work Locations: Choa Chu Kang Polyclinic / Ng Teng Gong General Hospital / The Synergy