Bartender

JOB SUMMARY

The Bartender is responsible for ensuring all guests receive memorable beverage experiences through the delivery of outstanding product & service, adhering to all established standards & procedures.

ACCOUNTABILITIES:

Responsibilities include upholding a positive culture with genuine service, a vibrant personality personal finesse, professionalism and proactiveness towards achieving departmental goals.

1. Undertaking day-to-day operational tasks in a timely manner for the F&B department including restaurant, events, In-Room Dining & Mini-bar as appointed, ensuring quality standards and staying true to brand values.

2. Understand all tasks sufficiently to perform any duty assigned, consistently demonstrating high levels of guest service. Inspect the cleanliness & appearance of all presentations such as centerpieces, china, glass, & silver prior to use.

3. Adhere to proper sequence of service with highlights, providing guest appropriate recommendations, accurate order taking while noting & relaying any special requests or allergies to the relevant members.

4. Present beverages of high standard with adequate description & flair, checking for guest satisfaction with proactive engagement at opportune times.

5. Ensure sufficiency in necessary resources for smooth service and strict adherence to their appropriate usage, stock control procedures, inventory costs, portion controls and conduct regular stock checks to ensure availability of equipment/ bar stock to cater for guest requests and operational needs.

6. Communicate service needs to team members, ensure prompt follow up on all guest needs including having beverages and checks presented in an accurate & timely manner. Report any challenges, guest comments, relevant information to the manager on duty.

7. All areas in and around the bar including side stations, equipment must be maintained immaculately, & duties performed in a presentable manner, towards an excellent guest experience. Cleanliness of work areas to be maintained throughout the day, with deep cleaning conducted as necessary.

8. Be proficient in all necessary knowledge including product & service. Suggestive selling to be practised sensibly towards a great guest experience.

9. Conduct accurate stock counts & requisition, maintain storage areas with the team.

10. Train, guide and monitor junior team members or part timers as necessary accordingly.

11. Follow all company, safety & hygiene policies and procedures; report all accidents, injuries and incidents to management. Practice responsible service of alcohol.

12. To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.

QUALIFICATIONS:

· Minimum tertiary education or 2 year degree from an accredited university in hospitality related major with 1 year experience in the beverage or related professional area. Barista, WSET or equivalent trained preferred.

SKILLS:

· Ability to interact clearly with guests, team members and third parties in written & conversational English, reflecting highly on the venue, brand & company.

· Passion for hospitality, attentive, adaptive, strong team player with an eye for detail