Bellman cum Doorman
health & wellness benefits
2
- Greet all arriving and departing guests with a smile and eye-contact.
- Deliver and collect baggage for arriving and departing guests and groups.
- Give guest an introduction to the facilities in the guest rooms, i.e. air-conditioning control, light switches, Safe box, TV, telephone, wardrobe, etc. when bringing guests to the room.
- Deliver messages and handle requests and queries from guests.
- Deliver mail, faxes, messages, packages, flowers etc promptly to guest rooms.
- Record all delivery to guest rooms.
- Deliver any in-house items or documents to the various departments in the hotel.
- Run errands for guests when requested.
- Pay careful attention and provide prompt assistance to guests with disability
- Accept baggage that guests may wish to keep in storage, issue claim ticket and write it in the Record Book accordingly.
- Have thorough knowledge of all hotel facilities and services, in order to be able to respond to guests’ queries accurately and professionally.
- Answer the telephone in a prompt and courteous manner.
- Maintain and upkeep all operating equipment, ensuring that they are in good working order.
- Cultivate good working relationships within Front Office and other departments.
- Deliver high quality service to guests.
- Ensure guest needs and reasonable requests are met.
- Assist in keeping the lobby area clean at all times.
- Carry out other tasks and assignments as directed by superior from time to time.
Job Criteria/Requirements
N' Levels
Physically fit (able to carry heavy items up to 5kg), Possess good interpersonal and communication skills • Able to work on rotating shifts, Public Holidays and weekends
Employer Profile
Dorsett Changi City Singapore
The latest addition to the Dorsett family: Dorsett Changi City Singapore, is the second hotel in Singapore. Nestled in the vibrant heart of Changi City and boasting 313 spacious rooms, each equipped with an integrated living area and kitchenette, this hotel ensures a comfortable and convenient stay. Managed by Asia's fastest growing hotel group, Dorsett Hospitality International, the group is driven to establish itself as a global leader in hospitality. They are committed to delivering an extensive range of property investment, development and management solutions to their partners. The group is dedicated to creating positive impacts that enhance the travel experience and contribute to the well-being and growth of the communities where they have a presence. Since the group’s establishment in Hong Kong in January 2007, it has grown to 53 properties across Mainland China, Hong Kong, the United Kingdom, Australia, Singapore, Malaysia, Japan and Continental Europe; with more properties in the development pipeline.