Care Coordinator (Neuroscience Clinic)

To provide support and coordination of patient care for specific neurological conditions as required by department and support for Clinic operation needs.

Job Responsibilities

You will be responsible for the following:

Assist in coordinating care for patients with Specific Neurological conditions:

Appointments

• Booking of follow-up appointments for specific neurology patients.
• No show follow-up and coordination of new rescheduling of appointment for patient if required.
• Assist in rescheduling of specific appointment upon request and relevant pre-appointment investigations.

Investigation

• Ensure patient’s investigations (bloods/imaging) are ordered and done.
• Ensure patients are well informed of their investigation appointments.
• Liaison person between nurse and Doctor on patient's enquiry 

Operations & Case Management

• Discuss with Neurologist to identify suitable patients for referral to our external partners for continuous patient care management. eg: AIC
• Assist Doctor on completion of referral forms to external partners. 
• Facilitate patient’s transfer to external care and provide relevant support to patient/family members. 

Admission 

• Coordination of admission date with doctor and patient.
• Perform routine or force-booking of bed for admission cases.
• Conduct financial counselling for admission cases.
• Remind and ensure patient to turn up for admission.
• Documentation of encounter for admission
• Liaison for patient between clinic and PSC on the needs for patient’s enquiry or changed of admission date when required.

Data Collection

• Collection and submission of data to monitor and evaluated service outcome.

Clinical duties

• Conduct memory test and other neurology assessment 

Clinic operations

• Assist in running clinic sessions if required.
• Triage direct access referrals in Clinic EPIC’s escalated work queue 
• Escalate to triage Doctors in the event of long wait time for urgent referrals.

Care Management 

• Monitoring of first visit wait time in a timely manner.

Perform any other duties as assigned by the reporting officer.