Concierge
health & wellness benefits
2
- Manage Concierge Services as well as all Airport/ transfer services.
- Manage the day-to-day operations at Front Office, assisting at Front Desk to handle guests’ enquiries and requests.
- Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the hotel, e,g: Events or Conferences in Singapore.
- Ensure that all mail and messages are distributed without delay after receiving them.
- Ensure luggage is correctly stored, labelled, and recorded in luggage control book.
- Ensure that all items held for arrival/ collection are recorded and items are safely kept at the respective areas.
- Ensure prompt follow up and charges to be posted for all transfer services.
- Ensure that emails coming through the general concierge email account are checked and responded to in a timely and professional manner.
- Oversee all activity in the main lobby and assist whenever possible.
- Assist in keeping the Lobby and work areas clean and tidy.
- Brief associates on all group arrivals and departures, itineraries, name of groups, number of rooms and name of tour guide and current house availability.
- Manage the delivery of high quality service to guests.
- Ensure that guest needs and reasonable requests are met.
- Seek opportunities to continually improve guest service.
- Take appropriate action to resolve guest complaints/ negative feedback.
- Adhere to the hotel’s security and emergency policies and procedures.
- Demonstrate professional attitude and behaviour at all times.
- Ensure that all reports and other deadlines are met on a timely basis.
Job Criteria/Requirements
O' Levels
Proficient in systems (preferably Opera) and Microsoft Office. Able to work on rotating shifts, public holidays and weekends
Employer Profile
Dorsett Changi City Singapore
The latest addition to the Dorsett family: Dorsett Changi City Singapore, is the second hotel in Singapore. Nestled in the vibrant heart of Changi City and boasting 313 spacious rooms, each equipped with an integrated living area and kitchenette, this hotel ensures a comfortable and convenient stay. Managed by Asia's fastest growing hotel group, Dorsett Hospitality International, the group is driven to establish itself as a global leader in hospitality. They are committed to delivering an extensive range of property investment, development and management solutions to their partners. The group is dedicated to creating positive impacts that enhance the travel experience and contribute to the well-being and growth of the communities where they have a presence. Since the group’s establishment in Hong Kong in January 2007, it has grown to 53 properties across Mainland China, Hong Kong, the United Kingdom, Australia, Singapore, Malaysia, Japan and Continental Europe; with more properties in the development pipeline.