Customer Service Officer

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Others - Customer Service | Customer Service | Customer Service Officer
Job Type:
Full Time
Job Suitable For:

health & wellness benefits

training opportunities

No. of Vacancies:


Job Description
- Health insurance
- Dental reimbursement
- AWS + Performance Bonus
- Friendly environment
- Multiple buses to town
- Havelock MRT Station (TE16) just outside our office
- Birthday's leave

Job Summary:
The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:
- Effectively handle and manage customers’ feedback and complaints
- Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
- Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfillment
- Work closely with team members to ensure accurate and timely delivery of services
- Participate actively in the customer retention program and strategy
- Tracks and assist in collection of outstanding payments in relation to the income generated from your department
- Ad-hoc duties such as billing and filing
- Perform other duties or projects assigned

- Minimum Diploma level and above with 3-4 years of experience in service-related industry
- Meticulous, organised and an effective team player
- Ability to converse fluently and professionally with Chinese speaking clients
- Urgent hiring
- Immediate commencement

Other information:
Working Days and Hours: Monday – Friday; 8.30am – 6pm
Job Criteria/Requirements


Must-have skills:

Communication, Microsoft Office, Interpersonal

Nice to Have Skills:

Salesforce, NetSuite

Employer Profile

Ademco (Far East) PTE LTD

Ademco (Far East) Pte Ltd, incorporated in 1977, is one of Asia’s leading security providers to businesses and governments across Asia. Our strong service infrastructure, supported by innovative solution offerings has propelled us to become one of the emerging leaders with a remarkable track record.
Here, we advocate the importance of continuous learning where individuals are groomed and their potential realized. Our success today is attributed to a team of dynamic and passionate individuals, who, over the years, grew and excelled in an environment where opportunities and professional enhancements abound. We believe that individuals equipped with positive attitude and right skill sets will thrive and succeed. If you have the passion, drive and determination to succeed, we want to meet you!