Front Office Agent
health & wellness benefits
training opportunities
personal development benefits
2
JOB PURPOSE:
Maximize guests’ satisfaction and retention by meeting their unique needs in a timely and responsive manner.
ACCOUNTABILITIES:
1. Handle the check-in and check-out of guests including the processing of their reservations and rooming at the unit level.
2. Handle all guest requests during their stay.
3. Handle all front desk cashiering duties.
4. Organize and implement guest programs/plans that meet guest needs and interest.
5. Assist in handling all reservations activities including the conduct of site inspections and the closure of sales deals as required.
6. To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.
KNOWLEDGE / QUALIFICATIONS:
1. Minimum GCE ‘N’ or ‘O’ Level.
2. Minimum 1 year experience in the same capacity.
3. Able to work shifts, including evenings, weekends and public holidays.
Job Criteria/Requirements
O' Levels
Customer Service, OPERACloud, Critical Thinking, Problem Solving, Computer Literacy
Employer Profile
Heritage Hospitality PTD LTD
Amongst the bustling streets where historic Chinatown meets the vibrant bustle of Clarke Quay, stands a notable remittance house, Chye Hua Seng Wee Kee. Founded in 1936 by prominent local philanthropist, Mr Lee Wee Nam and his brothers, this establishment was a place of special significance for the first generation of Singaporean immigrants. More than simply money transfers, remittances were emotional connections and ties to their distant homes.
Today, reimagined and restored by award-winning architects WOHA, this remarkable structure has been revived as the exquisite boutique hotel, 21 Carpenter. With a dedication to preserving its rich heritage, 21 Carpenter proudly marks its resurgence as an iconic institution, bridging the past with the present.