Senior / Patient Service Associate (JR3391)

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Healthcare | Operations | Patient Service Associate
Job Type:
permanent or full time
Job Suitable For:

health & wellness benefits

training opportunities

personal development benefits

No. of Vacancies:


Job Description
As a Senior Patient Service Associate, you should possess a friendly and proactive customer service, to anticipate customer needs and reach out to them. The key aim is to provide warm welcome and excellent service for all internal and external customers at all time.

You will be responsible for the following:

Attend to all matters related to the main lobby; daily operation and service delivery
Attend to all matters related to the Automated Visitor Management System (AVMS); daily operation and service delivery
Supervision and enhancement of grooming, service level and professionalism of Lobby Team
Ensure all patients and visitors receive warmest welcome and assistance required
Identify patients and visitors’ need and work with RO to generate and implement initiatives to meet those needs

Lobby & Safety

Ensure that image and presentation adheres to AH standards
Ensure safe and presentable environment
Ensure safety protocols are in order
Report to RO and related locations immediately for any irregularities
Patients and Visitors Experience

Welcoming and sending off all patients and visitors at the driveway
To assist all patients and visitors with the registration at the lobby kiosks
To provide assistance and direction to the clinics and locations
Manage patients and visitors’ enquiries and liaise with stakeholders
Attend to all feedback and resolve issues
To obtain at least 1 compliment with name on monthly basis
Team Members

Conduct daily check on Team’s image and grooming standards before roll call
Conduct training for the team members
Resolve and Report to RO on daily activities
Delivery of food and other items to the patients as and when required
To assist supervised swabs when needed
Any other matters as and when needed by Management

GCE A-Levels, Diploma and above
Good communication skills. Ability to speak a second language will be an advantage.
Good customer service skills. Prior experience in hospitality or service industries will be an advantaged
Proficient in computer skills for registration and data entry
Team player with good communication and interpersonal skills
Able to multitask and work in a fast-paced environment
Candidates should be comfortable/flexible with conducting supervised swabs
Candidates should be able to work 12 hours shift per day and or on weekends/public holidays
Job Criteria/Requirements

A' Levels

Work Experience Level:

junior level

Must-have skills:


Employer Profile

Alexandra Hospital

Alexandra Hospital (AH) is a member of the National University Health System (NUHS), a leading academic health system and one of three public healthcare clusters in Singapore.

AH is the first integrated general hospital in Singapore to offer holistic care from acute, sub-acute to rehabilitative settings, and reduces the need for a patient to transfer to another healthcare institution. Under its team-led and programme-based clinical model, every patient is placed in at least one of five core clinical programmes by the hospital and cared by a single doctor and the same care team within one of the programmes.

As part of an integrated academic health system, AH is a dedicated site for staging innovative health and care as well as person-centric solutions to scope, share and scale best practices. Together with community partners and patients, AH aims to bring about seamless integrated care beyond the hospital and empower patients and caregivers to enable the continuity of care in the safety and comfort of the home and community.

For more information, please visit |

Delivering ‘Incredible care and health, together!’

Members of the NUHS:
• National University Hospital
• Ng Teng Fong General Hospital
• Alexandra Hospital
• Jurong Community Hospital
• National University Polyclinics
• National University Cancer Centre, Singapore
• National University Heart Centre, Singapore
• National University Centre for Oral Health, Singapore
• NUS Yong Loo Lin School of Medicine
• NUS Faculty of Dentistry
• NUS Saw Swee Hock School of Public Health