Telephone Operator
health & wellness benefits
2
- Oversee all incoming calls from guests and ensure prompt, courteous and accurate responses to their inquiries, requests and concerns.
- Update and conduct daily handover log and briefing to provide and elaborate latest and updated information to the team
- Liaise with various hotel areas departments, including Front Desk, Guest Relations, Concierge, & Bell, Reservation, Housekeeping, Food & Beverage, Sales & Catering and others to maintain and to ensure seamless communication and coordination of guests requests and concern
- Assisting Guest Services Manager in managing the hotel call Centre daily operations and exceptional customers' service.
- To assist with any other duties that may be assigned from time to time by the management.
Job Criteria/Requirements
N' Levels
Able to work rotating shifts including weekends and/or public holidays. Minimum of 2 years of experience in a Call Centre environment, preferably in the hospitality industry.
Employer Profile
Dorsett Changi City Singapore
The latest addition to the Dorsett family: Dorsett Changi City Singapore, is the second hotel in Singapore. Nestled in the vibrant heart of Changi City and boasting 313 spacious rooms, each equipped with an integrated living area and kitchenette, this hotel ensures a comfortable and convenient stay. Managed by Asia's fastest growing hotel group, Dorsett Hospitality International, the group is driven to establish itself as a global leader in hospitality. They are committed to delivering an extensive range of property investment, development and management solutions to their partners. The group is dedicated to creating positive impacts that enhance the travel experience and contribute to the well-being and growth of the communities where they have a presence. Since the group’s establishment in Hong Kong in January 2007, it has grown to 53 properties across Mainland China, Hong Kong, the United Kingdom, Australia, Singapore, Malaysia, Japan and Continental Europe; with more properties in the development pipeline.