Guest Relations Executive

POSITION SUMMARY

• Organize, confirm, process, and conduct all guest/group check-ins, check-outs, room reservations, requests, changes, and cancellations. 
• Ensure current rate information is available. Identify package plans based on market codes, make necessary arrangements. 
• Anticipate sold-out situations, obtain satisfactory alternative accommodations. 
• Manage daily room inventory. Maintain database containing repeat/VIP guest preferences. 
• Secure payment; verify and adjust billing; expedite problem payments. 
• Activate room keys. Process all guest requests and relay messages. 
• Identify and explain room features; supply guests with directions and information.
• Ensure any outstanding requests or problems are resolved. 
• Compile and review daily reports/logs/contingency lists. 
• Count bank at beginning and end of shift; secure bank. 
• Process all payment types, vouchers, paid-outs, and charges. 
• Notify Loss Prevention/Security of any guest reports of theft. 
• Monitor supply inventory. 
• Able to work on Weekends / Public Holidays and Rotating Shifts