VIP Officer / Executive

POSITION SUMMARY

• Assist the VIP Service Manager in handling the day to day operation of the Executive Lounge as well as the handling of VIP guests.
• Attend to VIP check in/out.
• Assist the VIP Service Manager in ensuring that the team working together to deliver optimum service to our guest and that guest needs are met. 
• Handling Breakfast service, hi-tea service as well as cocktail service operation within the Executive Lounge for VIP and Executive guest 
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Assist in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
• Inspect storage areas for organization, use of FIFO, and cleanliness. 
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and well being of guests. 
• Complete work orders for maintenance repairs as and when require.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. 
• Able to work on Weekends / Public Holidays and Rotating Shifts

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.