Guest Service Officer - Guest Service Centre (Telephone Operator)
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Others - Customer Service | Customer Service | Customer Service Officer
10 SCOTTS ROAD GRAND HYATT SINGAPORE SINGAPORE 228211
Job Type:
permanent or full time
Job Suitable For:
#skills-training
Benefits:
health & wellness benefits
free food & beverages
No. of Vacancies:
2
Job Description
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department.
- Possess minimum G.C.E. "O" levels.
- Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
- Minimum 6 months work experience in hotel operations.
- Possess good customer relations, communications and interpersonal skills.
- Able to work night shifts, weekends and public holidays
- Possess minimum G.C.E. "O" levels.
- Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
- Minimum 6 months work experience in hotel operations.
- Possess good customer relations, communications and interpersonal skills.
- Able to work night shifts, weekends and public holidays
Job Criteria/Requirements
Qualifications:
O' Levels
Work Experience Level:
junior level
Must-have skills:
CUSTOMER RELATIONS, COMMUNICATIONS AND INTERPERSONAL SKILLS
Employer Profile
Grand Hyatt Singapore
We care for people so that they can be their best, and it is our natural propensity to care that differentiates us as the Hyatt family. At Grand Hyatt Singapore, the commitment to care is extended to all stakeholders, including communities, guests, and most importantly our team members. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands and one of the world’s best place to work. Make a difference in the lives around you, and join a company that values respect, integrity, humility, empathy, creativity, and fun.